Vehicle Recovery and Roadside Assistance

Eligible vehicles

Recovery and roadside assistance are available for cars and eligible vans.

HGV, heavy goods vehicles, buses, plant and other heavy or specialist vehicles are not recovered by us. If you have a heavy vehicle, please contact a specialist heavy recovery provider.

Information you must give us

Before we attend, we need accurate details of the vehicle, including its make, model, registration, type, condition and whether it can roll and steer. For recovery we also need to know the destination and anything that affects loading or access.

Giving incomplete or incorrect details can make a recovery unsafe or impossible, and can change the quotation.

Weight, size and equipment limits

Acceptance depends on the vehicle's weight, size, condition, ground clearance and accessibility, and on the equipment that is available. Where a vehicle is outside what our equipment can safely handle, we will tell you and will not attempt the recovery.

We do not publish a fixed maximum weight or carrying capacity on this page until the business confirms the authorised limits for each vehicle.

Collection and destination

Recovery requires a collection point and an agreed destination. Both ends of the journey must be accessible, and the destination must be able to accept the vehicle. If a destination changes after we set off, additional distance or time may affect the price and will be agreed with you.

Access restrictions

Please tell us about height, width and weight restrictions, steep slopes, gravel or soft ground, underground car parks, security gates, permit requirements or any other access issue at either end.

If access is not possible with our equipment, the recovery may not be able to proceed and the available options will be explained to you.

Recovery quotations

Recovery is quoted individually. A quotation can depend on distance, the vehicle type and condition, the equipment required, the time of attendance, waiting time and access conditions.

Waiting time beyond an agreed period and any additional equipment may be charged separately, but only where it has been previously disclosed to you and agreed. No recovery price is fixed by this policy.

Safe loading and transport

We only load and transport a vehicle where it can be done safely. We may decline to load a vehicle that is unsafe, unstable, damaged in a way that prevents safe loading, or outside the capability of the equipment on site.

Our staff follow loading and securing procedures and may ask you to move yourself and other people away from the vehicle during loading.

Before and after photographs

We take photographs of the vehicle before recovery or roadside work and after it is completed. These record the condition of the vehicle at the time and are kept with the job record.

Please tell the attending staff about any pre-existing damage before work starts so it can be recorded.

Vehicle handover

At the destination we hand the vehicle back to you or to a person you nominate. If neither you nor a nominated person is present, we will agree with you where the vehicle is left and who is responsible for it.

Keys are handed over at the same time, and the handover is recorded on the job.

Storage

We do not routinely store vehicles. Vehicle storage is only arranged where it is separately agreed with you in advance, and the arrangement and any charge are disclosed before it begins.

No storage fees are stated on this page because none have been confirmed by the business.

Damage reporting and liability

If you believe the vehicle has been damaged during recovery or roadside work, tell the attending staff immediately and contact us on 085 247 0200 or at Emergencys@247mobiletyre.ie as soon as possible. Our before and after photographs help resolve any question about condition.

Any liability is determined in accordance with applicable law. Nothing in this policy excludes or limits liability for negligence, for breach of statutory duty, or for any liability that cannot lawfully be excluded.

Roadside assistance scope

Roadside assistance covers the work we can safely carry out at the vehicle, such as tyre assistance, jump starts and assessment of minor faults. Where a fault cannot be dealt with safely at the roadside, we will explain the options, which may include recovery or an alternative repair location.

We do not carry out work at the roadside where it would be unsafe to do so.